Ep. 526: "Some Nice of These"

Episode 526 • Released February 19, 2024 • Speakers not detected

Episode 526 artwork
00:00:05Hello.
00:00:06Hi, John.
00:00:08Hi, Merlin.
00:00:09How are you?
00:00:11I'm good.
00:00:12I'm sorry.
00:00:13You can probably hear my 3D printer.
00:00:16Oh, what's it doing?
00:00:18Well, it's turning off.
00:00:21Is the printer three dimensions, or does it print in three dimensions?
00:00:26Let me think about it for a minute.
00:00:27Because my printers are all in three dimensions.
00:00:31You got me.
00:00:33You know, when they can come up with a 2D printer that makes three-dimensional things, call me then.
00:00:43Hey, it's supposed to stop doing this.
00:00:44I'm really sorry.
00:00:45It's going like this.
00:00:48It's all part of its shutting down.
00:00:51I mean, it's a very competent printer, John.
00:00:53Standby.
00:00:54It's right now.
00:00:56Hang on.
00:00:56Turning it on.
00:00:56Listen.
00:00:57Ready?
00:00:57Ready?
00:01:02Is it off?
00:01:03You can't hear that difference?
00:01:05I thought you had good ears.
00:01:07Well, see, I'm in an environment.
00:01:10I'm in a noisy environment.
00:01:12Your living room?
00:01:14No, no, I'm well, I'm no I'm not in my living room.
00:01:18I'm you brought you brought it up.
00:01:19I'm I'm I got a whole bit here I was gonna do about how sometimes Mondays feel haunted But you're pivoting to you've stipulated previously you sit in a chair you unsheathe your microphone Like like a like a paladin.
00:01:32Uh-huh
00:01:33I'm not so sure about that alignment.
00:01:37And with your weapon unsheathed, you can begin dispensing what John has to share this week.
00:01:42Now, you're telling me right now you're not, without compromising your OPSEC, you're in somewhere different than that chair.
00:01:50I'm somewhere different than that chair.
00:01:51I'm in a different chair.
00:01:54I've yet to embrace the stand-up desk, although I bought one the other day.
00:01:58Oh, boy.
00:01:59I was at the Costco, and there was a guy.
00:02:04John, there's a reason most people call it a sit-stand desk.
00:02:08Oh, well, not only because there's no way you're going to be standing at that thing.
00:02:11What are you talking about?
00:02:13Well, it was so there was a guy monkeying with it.
00:02:16And I was there.
00:02:17I don't know.
00:02:17Looking for what?
00:02:19Tomato paste.
00:02:20What kind of store were you at?
00:02:22Costco.
00:02:23Costco.
00:02:24Oh, I love Costco.
00:02:25They're based in Kirkland.
00:02:27Yeah, they are.
00:02:28And this was a Costco not far from Kirkland.
00:02:30And I was there wandering around, you know, just sort of like a lazy day.
00:02:34Let's go spend 17 hours in a Costco.
00:02:37And there was a guy raising this desk up and down with a touch of a finger.
00:02:43Was he just a bored dad?
00:02:47Yeah, yeah, yeah.
00:02:47He was just like me.
00:02:50And so I stopped and watched it.
00:02:52Desk goes down.
00:02:53Desk goes up.
00:02:56And I made a comment and he said, uh-huh.
00:03:00And then we were in it together.
00:03:02And I said, can I try?
00:03:05And he said, sure.
00:03:05And I raised the desk up and down.
00:03:08And I said, boy, how could you live without one of these?
00:03:12I'm just imagining you texting the person with the cart and saying, could you come over?
00:03:17Look on Find My.
00:03:18Can you find it?
00:03:19Because there's something kind of heavy I need to put in my cart.
00:03:24I did have to.
00:03:26Can somebody help me get this in the cart?
00:03:28I did have to figure out how to get one of those big rolly ones.
00:03:32Well, I did.
00:03:33And I didn't know how to do that.
00:03:34I didn't know about that.
00:03:35And so I got so I'm standing there.
00:03:37I'm looking around.
00:03:38I'm like, how do you get?
00:03:39I tried to lift it.
00:03:40You know, I'm like, well, I can't lift this.
00:03:42How do you how do you do this?
00:03:43And somebody said, get an orange cart.
00:03:44And I was like, it's a lot like King Arthur.
00:03:47If you can't figure out how to get the sit stand desk into your cart, you're not the true king of England.
00:03:53There you go.
00:03:55There you go.
00:03:56Strange women laying around in ponds distributing swords is no basis for a system of government.
00:04:00You said it.
00:04:01You said it.
00:04:02Some watery tart lobbed a scimitar at me.
00:04:05Anyway, sorry, sorry, sorry.
00:04:07So I bought it.
00:04:09You talked to the other dad.
00:04:11And what grabbed you?
00:04:13Was there a moment where you kind of went?
00:04:14See, for me, there's a moment where I go, huh.
00:04:16Yeah, yeah.
00:04:17You ever do that?
00:04:17You ever look at something and you go, huh?
00:04:19Yeah, I had that.
00:04:20I had that.
00:04:20I looked at it and I said, oh, this is going to change my life.
00:04:24Because the desk can be down here and then it can be in this middle place.
00:04:27Who says it has to be sitting for standing or a desk?
00:04:30I mean, that's a serving suggestion.
00:04:32John, it could be you just want your drink a little higher.
00:04:35And I was thinking, what if it's got a computer on it, you'd need longer cables.
00:04:39Exactly.
00:04:40You put it on casters, and now you're like one of those people in a hospital rolling it around.
00:04:45Just look how powerful that would be.
00:04:47I know.
00:04:49I mean, you don't plug into Ethernet, so you're probably fine.
00:04:53Who knows what I do?
00:04:55But, yeah, my family said, don't you have a desk?
00:04:59And I said, well, yeah, but it doesn't do this.
00:05:01Weep, weep.
00:05:02I'm just like Clark Criswell.
00:05:04That's a very cynical response from your family.
00:05:08I've turned into a character from an 80s movie, and they didn't even have these desks in the 80s.
00:05:15Um, so, um, but that's not where I am.
00:05:17I'm not at a standup desk.
00:05:19Well, well, I'm in a noisy environment.
00:05:21That's why I couldn't hear your printers shutting off.
00:05:24Wait, hang on.
00:05:25So are you just going to leave the desk bit right there?
00:05:27I got a whole thing here about whether Mondays might be a little haunted.
00:05:31If you want to talk about where you are, that's fine.
00:05:32But I'm very interested in how the desk fits into your life.
00:05:36Do you have a place for it?
00:05:37You know, that, that sort of thing.
00:05:38So, so do you have a place in mind about like, Oh, this is a place I can fill.
00:05:42One of the, one of the problems was see how,
00:05:45At some point along the way, when I got a new Macintosh, I couldn't find my music anymore.
00:05:56The new iTunes didn't have my music on it, and I felt that the music had been stolen from me by Apple.
00:06:07And barring any better information, that's a pretty good guess.
00:06:11Well, so who'd you buy the computer from?
00:06:14Well, you know, just, yeah.
00:06:15And a banana or whatever.
00:06:16Oh, sorry, but it is an apple.
00:06:18It makes sense.
00:06:19They're all apples.
00:06:21If you fill up your Tesla, I mean, technically it's stealing your electricity.
00:06:24In that instance, yes.
00:06:26I mean, like quid pro quo, I think, or, you know, a priori now, I think it's fair to say if these were things that you had on your Apple computer and they're gone, it's only reasonable to assume that they've been taken by Apple the usurper.
00:06:39Yeah, stolen.
00:06:41Right.
00:06:41And so you remember in the 2000s when everybody went around ripping CDs into their iPods.
00:06:48I was part of that culture.
00:06:51And I also ripped other people's
00:06:53iPods into my iPods.
00:06:56And...
00:06:57You know, when we were on tour with Keen, they gave us iPods as a tour present at the end of the tour.
00:07:04They were like, you know.
00:07:05That's so nice.
00:07:06They were like, hey, lads, here's, you know, some nice Bev kit.
00:07:11What did Colin Moy give you at the end of the tour?
00:07:13Take your time.
00:07:13It's a real softball.
00:07:15Just anywhere.
00:07:16Just take your time.
00:07:17I'll give you a minute.
00:07:18Hey, John, when you were done touring with the Decembrists, what did Colin Moy give you?
00:07:22You know, around Seattle, the natural response to that would be herpes.
00:07:27Because everybody in the Northwest just throws the word herpes at any joke opportunity.
00:07:35But no, no.
00:07:36I didn't even get an Orangina from those guys.
00:07:39Well, it was on Colin's table.
00:07:40It was very clearly marked.
00:07:41That was Colin's Orangina.
00:07:44But so the other day, I was going through stuff down in my recording studio.
00:07:49And I started finding all these Apple computers.
00:07:53And so I pulled them out.
00:07:55And I turned them on.
00:07:57And there was, you know, Apple computers from the 2000s, Apple computers.
00:08:01There was an Apple computer from the 1990s.
00:08:04And they all turn on.
00:08:07You saw the one that we got a million years ago, the white laptop?
00:08:11Well, that one got stolen in South America.
00:08:14That one got stolen by a street thief, and I'll never forgive him.
00:08:20But the other ones, all the desktop ones, I still have.
00:08:24So I turn them all on, and I'm looking at them, looking through them.
00:08:28And lo and behold, there's all my music on one of these old ones.
00:08:32And I don't know how to get it off.
00:08:35And somebody online saw the pictures of all my computers, and they were like, hey, I can help you with that.
00:08:40I'm a Mac expert.
00:08:42And I said, well, why don't you help me get this music off?
00:08:44And they just disappeared, ghosted me, fully ghosted me.
00:08:48Why don't you say something like that if you're not going to really actually offer it?
00:08:51Well, I think it's just that they don't check their Instagram DMs except for once a year or something.
00:08:56I don't know.
00:08:57I was going to start texting John Circusa in the middle of the night, you know, because he's asleep.
00:09:04And asking him how to do this just to get a special ringtone just for you.
00:09:08And it's the Billy Joel song in the middle of the night.
00:09:13But anyway, so then the red phone next to its bed starts.
00:09:19The Roderick line.
00:09:21So then I started finding all these hard drives, these old hard drives in boxes, and I'm kind of afraid to try and power them up.
00:09:28Are they like external hard drives that you can plug in?
00:09:30They're not naked hard drives.
00:09:31Okay, all right, cool.
00:09:32No, no, no, external ones that have cases and stuff that I bought at stores.
00:09:35um i don't know how to oh my god this feels like a project john not in a good way this really feels like a project see this would be that would be absolutely a rabbit hole for me i'd set up a whole staging area my wife hates it when i put up the portable table i think she considers it you know the kind of thing you buy we bought one because there's all those times when your kid's little that you do stuff like bake sales and carnival and we finally just capitulated and bought one of those long plastic tables that folds in half
00:10:02And anytime my wife sees that, she's like, oh shit, here we go.
00:10:06And I'm like, I don't like to bend over.
00:10:08And in that instance, I would be creating an entire, I was about to say, John, I was about to diminish my own thought and say a miniature Mac lab.
00:10:15No, a Mac lab.
00:10:16I would create a staging area.
00:10:19Right?
00:10:20I would get all of those out.
00:10:21I would go and find the cables.
00:10:22I'd get them organized.
00:10:24And, yeah, that would be probably in the living room or the hall or, you know, maybe the kid's room.
00:10:28The kid's not using that space.
00:10:29I need a place to find out where my keen MP3s are.
00:10:34Well, and so, as you know, first of all, my folding table is already so covered with stuff that I can't.
00:10:40It's like gone.
00:10:42It's underneath the pile.
00:10:43Yeah, I have a history.
00:10:45I have a history with that, and that's why she makes that noise.
00:10:47Yeah, it's its own problem.
00:10:50But then, you know, the problem was that at some point Apple converted over to Bluetooth keyboards.
00:11:00And and so some of these computers had keyboards that I couldn't get to hook up to the computer anymore, either because they were solar powered and they don't work anymore or there wasn't there's no it's like before you could charge them.
00:11:15But but they were kind of like one of those one of those things like you didn't have a career and so much of a career in the business world.
00:11:23But those kinds of things where you get people together and go like, we have to learn how to think creatively.
00:11:26So let's let's imagine you've got a bag of grain and a wolf and a chicken and you have to, you know what I mean?
00:11:34Those kinds of exercises.
00:11:36Settlers of Catan, like any kind of German board game.
00:11:39Das Bordengommen, they call it.
00:11:41But where you've got, let's not be way beyond a tile puzzle, where you'd have to go like, okay, so to find out if this works with that, I have to find a cable that does this, but to know where that, right?
00:11:51Isn't that kind of it?
00:11:52You've locked your keys into a succession of increasingly fractally tiny cars?
00:11:56Well, and now this is one of the things that I've been yelling at you about since the 1980s, which is how many different kinds of USB are there?
00:12:04I don't know.
00:12:05I don't know.
00:12:06John, when you first said that, it was funny, and the answer was two.
00:12:11No, when you first said that, for our listeners out there, for practical purposes, when John first said that, it was USB-A and then the 30-pin jack that you still can find in the iHome alarm clock at your locally owned motel.
00:12:24Right?
00:12:25And now, John, I'm not even going to make a joke about it, how many USBs we got.
00:12:29We got USBs that are USBs that are and aren't USBs.
00:12:32We've got USB that sometimes thunderbolt.
00:12:36We've got USB that's, I mean, it's really...
00:12:40famously bad and actually about three times worse than the last time you were here.
00:12:45So I can't even imagine.
00:12:47And with the solar, you know, how are you going to get that?
00:12:51Well, Matt Howey sent me a box not very long ago, and he said, you know, this box...
00:12:58It's only powered by Thunderbolt Z, you know, 2.0.
00:13:04Right.
00:13:05He's good about clarifying.
00:13:06He's a seasoned technologist, so he would know to frame that for you and say, he might even give you a link to where you can pick up a Technology Z. Well, but here's the thing, because I was like, oh, I got Thunderbolt, and he was like, hmm, do you, though?
00:13:20That's a different Thunderbolt.
00:13:21Do you?
00:13:22No, you've got the one that looks like a USB-C.
00:13:25The one that looks like what you so like there's a kind of USB that you forget is USB.
00:13:30That's that square one that you plug into like an audio device.
00:13:34Right.
00:13:35But that's that's that's different.
00:13:36That just looks like you want.
00:13:38You're talking about a Thunderbolt that looks somewhere between Ethernet and and USB B probably USB B. But it's neither.
00:13:47And also you don't have it anyway.
00:13:50And you have to be able to program in Linus.
00:13:53You know, it's like the whole, I don't know how to do any of it.
00:13:57But anyway, so I got five computers.
00:13:58You never studied Linus at all though, right?
00:14:00I mean, like, what was it called?
00:14:03Dax or Dix or Cox?
00:14:04What was the name of your program you went to?
00:14:06The History of American Thinking?
00:14:09Yeah, History of American Thinking.
00:14:10And I studied him just as much as any fan of Peanuts did.
00:14:13All right.
00:14:14But I... Her Franklin's finally getting his own show.
00:14:18Is that right?
00:14:19A lot of people write about Pigpen now.
00:14:21Yeah, well, you know, don't differently shame him.
00:14:24No, thank you.
00:14:26Okay, so Matt, how I sent you a box.
00:14:27What kind of box?
00:14:28Well, no, it was some kind of box, but talk about boxes, because none of these boxes have the right cables.
00:14:35Anyway, so I thought, stand-up desk.
00:14:39Because what happened, what had happened was, the actual computer I was trying to use suddenly was on a desk with five other computers, and there wasn't room...
00:14:52For all of that at the same time.
00:14:55So what I was doing in the legacy setup that you had so Your family likes to make crack wise and say well don't you already have a desk and you say well It doesn't matter how many deaths I've got if they have things on it.
00:15:05This would be a whole new paradigm It goes up and goes down.
00:15:08Okay, so that's the thing if I put my real because I only had I had five computers, but I only had two keyboards and
00:15:15So I had to keep switching keyboards from computer to computer.
00:15:19You drop the chicken off on the other side because then the wolf's not going to eat the grain.
00:15:24There you go.
00:15:25Exactly.
00:15:27So I had to take the keyboard across the stream, but I had to use that keyboard to go into the computer to switch preferences.
00:15:36You might have had to ride Matt Howey's box back to the other side.
00:15:39Well, you'd have the right cables for that probably.
00:15:42I did get that working.
00:15:43I did buy several cable adapter, like FireWire Z into FireWire C.
00:15:50And you could daisy-chain those together and get all the way back to whatever.
00:15:56A lot of initiative.
00:15:58This is before you got the desk, John.
00:16:00Is that right?
00:16:02So the desk is still in a box leaning against the wall because I haven't quite finished cleaning up all the distortion boxes that were on the floor that would have been where the desk went.
00:16:12It's kind of no wonder you had to leave today.
00:16:14Once I get the desk...
00:16:16up i'm going to put my real computer the current one that has firewire g okay and i'm going to put it on the desk and i'm going to raise it up it's going to be at a different level what if you decide later on you'd like it to be a couple inches lower what do you do well see i can do that i can bring it back down but if i put it up then visually visually and therefore emotionally
00:16:38it's going to be at a different level it's not going to be down here mixed up in the hoi polloi with all these old legacy john you've got options you've got options and as my friend dan used to say you are your options another thing i want to point out as it happens i think i told you this i got a sit stand or as you said i actually i say standing desk too i got a standing desk did i tell you about this for christmas three or four years ago oh no kidding and it was so funny because people love you
00:17:04Well, yes.
00:17:06They love the idea of me.
00:17:08But it was a, do you know what I mean when I say a message gift?
00:17:16Was it wrapped in a newspaper with some fish?
00:17:18No, it was just two people pointing and going, huh?
00:17:22As in like as in like you've got to.
00:17:24So, you know, the Ikea kitchen, the little kids have the best toy in the world.
00:17:27That one, of course, makes the sizzling noise.
00:17:29It's the best toy ever.
00:17:31I had one of those turned around in the front window of because it's where we used to brush our kids hair before school.
00:17:38It was just we needed a place to put the kitchen when no one was playing with it anymore.
00:17:41I started using that as a stand desk.
00:17:43You're kidding.
00:17:44And it was fantastic.
00:17:45Because think about, you're not funning, right?
00:17:47You know what I'm talking about.
00:17:48Oh, absolutely.
00:17:49We had one.
00:17:50For sure.
00:17:51And you know, that could be a cabinet or that could be a microwave.
00:17:54Like, it's very fun to play with.
00:17:55And at a certain age, a kid can take out the plastic sink and fit their head through it.
00:17:59And it's very funny.
00:18:00It's very funny to see your kid's head come out of the sink.
00:18:03I highly recommend it.
00:18:04But they were like, you know, and they're like, hey, you know, the implication, we've been pretty cool about this.
00:18:09Like, you do a lot of stuff that's pretty weird here, and then we just don't say anything about it.
00:18:13So I got a message gift, and the message gift was a sit-stand desk.
00:18:16Oh, basically get the kitchen out of the living room?
00:18:19I'm acquainted with someone who was once given towels and soap
00:18:22by a boyfriend's mother for Christmas.
00:18:25And that person, who happens to be my wife, claims it was a very sweet gift.
00:18:28And I said, if I ever gave somebody towels and soap, I would consider that, for better or for worse, no matter how you look at it, that is a message gift.
00:18:38Isn't towels and soap just what most people give and get for Christmas?
00:18:42Mm-mm, scented candles.
00:18:44Oh, but if you gave me Santa Candles, I'd throw them right through the window.
00:18:47I'm not going to, I don't want Santa Candles in my life, but towels and soap.
00:18:51No, no, I'm not saying it's useless just in the same way that the standing desk was not useless.
00:18:56The standing desk was great.
00:18:57Oh, I see.
00:18:57I see what you're saying.
00:18:58But the point is.
00:18:59It's a message.
00:19:00It's a message gift.
00:19:02It's a message.
00:19:03But, and so the family, and the family's saying.
00:19:06You know what I did this year?
00:19:08What did you do?
00:19:09I went to Nordstrom.
00:19:12I went up to, you know, the makeup area where we run through on any department store?
00:19:17We just sprint through this huge... You have to run through the volley of spritzes.
00:19:22It's just this huge place where it's just like, what is this?
00:19:25Get me out of here.
00:19:26I went in there.
00:19:26I braved it.
00:19:27I put on my thickest jacket and I got my loins all girded and I walked up to a fancy lady with all the fancy makeup and fancy earrings and clothes and I said...
00:19:42Fancy lady, will you help me make a gift bag of fancy stuff, face stuff?
00:19:52I'm adjacent to a person who likes scents and cosmetics and skincare, like so many people.
00:19:59So you went in and as a friend said, could you make me, you're basically saying, and I think this is smart, hey, I don't know anything about this and you do.
00:20:08I'm going to tell you like two or three things about this person.
00:20:10They're white.
00:20:11That's right.
00:20:11You know, they have a job.
00:20:13And then fill this with things where they will go, at first they might think, oh, it's a bag of cosmetics.
00:20:19But the idea is they open and go, oh, this is good stuff.
00:20:22I would never buy this for myself, right?
00:20:26So I said, you know, I don't want any, I don't want any, like,
00:20:29colors and I don't want a ton of smells what I'm thinking is like serums and potions and things probably poultices yeah things to tighten and things to lift moisturize these things these magical things I don't know I hear these words used I don't know what I don't want any of this done to me
00:20:57I don't want anything on me, but I do know people want.
00:21:01And so I, you know, and I went into some bathrooms, not public bathrooms, but bathrooms of people I knew.
00:21:08And I looked at the magic potions on the counters and I said, I could not tell you what these do.
00:21:16But I am familiarizing myself with the genre.
00:21:20If nothing else, I mean, I know this from the things in our bathroom.
00:21:22You learn the aesthetic.
00:21:24The aesthetic, right.
00:21:26As with marijuana today, cosmetics and skin care today should look like medicine.
00:21:33It should look like medicine.
00:21:35It should have words you don't understand.
00:21:37Precisely.
00:21:37The stuff somebody in my house has and uses contain parts of speech that I don't understand.
00:21:44Have you ever seen something that's emollient?
00:21:47I always thought emollient was a noun.
00:21:49Well, I did.
00:21:50Emollient is an adjective, and I would look like such a rube, such a hillbilly, if I wander into Nordstrom's and I say, could we get some emollient?
00:22:00Do you also want some white or some tall?
00:22:03I encountered the word emollient in this process.
00:22:05Very, very emollient, John.
00:22:07I mean, what I remember, serums were necessary to combat polio, and yet these are things that people are putting on their faces.
00:22:16Anyway, I said, I want these to be small bottles.
00:22:21I know that you will charge me $700 for a bottle the size of a baby turtle, but what I want is...
00:22:29What I want is like some nice of these more than more than five, less than less than nine.
00:22:40I bet this is not the first time this person has heard that.
00:22:44No, no, no.
00:22:45I mean, I'm not.
00:22:46Oh, John, I'm not criticizing.
00:22:47In fact, I'm saying I think I will let's like this, like the flowers.
00:22:52I can go in and say not to my this person is not crazy about roses, likes daisies, but like whatever's freshest and most colorful.
00:23:03And I mean, honestly, and say and try to keep it under 60 bucks.
00:23:08OK, yeah.
00:23:09No, no, but like, you know what I'm saying?
00:23:10That's pretty good for a bouquet, right?
00:23:11For sure, for sure.
00:23:12But like in that instance, you go in there and you say, here's a C note.
00:23:16Please fill this with face.
00:23:17Give me all the good things.
00:23:18Not too much smell.
00:23:20It's like Michael Pollan says.
00:23:22You know, make them fancy.
00:23:24But I don't want anything that's like going to, don't give me anything too experimental.
00:23:30They know.
00:23:31So I'm nice of this.
00:23:32They know.
00:23:32Well, so what had happened was, at one point, here's the ruse.
00:23:37Ready?
00:23:38Ready?
00:23:38At one point, I was sitting on the couch.
00:23:41I got some ladies around, you know, more than two, less than seven ladies.
00:23:48And I said, hey, what's in your makeup bag?
00:23:54Your stuff.
00:23:56What is that stuff?
00:23:59As in the two to seven ladies, like you in particular?
00:24:02Yeah, I'm just sitting on the couch.
00:24:04You there.
00:24:04Your name is probably something like Zima or some shit.
00:24:07Zima, what's in your bag?
00:24:09I'm the boy on the couch.
00:24:11And I say this thinking that somebody's going to be like, oh, it's just a bunch of moisture.
00:24:17And, uh, because, because I think people know that I am genuinely curious when I ask a question, when I ask questions, I'm, I'm not just making conversation.
00:24:26I'm as curious, show me as much as you got.
00:24:29But what I didn't expect.
00:24:31was that they all excitedly disappeared into the other room.
00:24:35They're into it.
00:24:36They're into it.
00:24:36And they came back out with their bags.
00:24:39This is so much like my dreams.
00:24:40And proceeded to give me, each one of them, a 15-minute long presentation.
00:24:46John, this is like a woman walking up to you and saying, could you talk to me about the stomp boxes in your signal chain?
00:24:52You'd be like, oh, I'm kind of busy right now.
00:24:55Okay, I guess a little bit.
00:24:58But the thing is, they were also- Make sure you keep the rod unplugged or the battery keeps running.
00:25:01They were also giving presentations to each other, right?
00:25:03Oh, God, this is hot.
00:25:05And so they're pulling these little bottles out, and they're like, well, now this one does this, and this one does this.
00:25:10And the thing I found is that if you put this one on first and then this one, then what you get – and I'm just – and they have no idea.
00:25:16They're talking about layering serums.
00:25:18Oh, and just like this serum does this, and this serum does that.
00:25:21And you don't want to put this serum on and then that.
00:25:26um but and they all know what each other are talking about and i'm girl stuff what they didn't know was that i am doing like major undercover work here just trying to figure out what an emollient is and does and whether it's a noun or an adjective or an adverb yeah yeah so don't get over your skis like just play it play it real low key and you know like men everywhere today just listen
00:25:50I was just listening.
00:25:51That's right.
00:25:52But also, I had no idea that to ask that simple question was to be given...
00:25:59Basically like a full lecture and then each person went around the room and what was crazy was They started describing their process of having like it's like hidden camera of chimps When you get to watch what what what how these how they interact And yet it's still a little bit of a performance for you, which is insanely great But it was a hundred percent like distortion boxes because they all
00:26:24Very strong feelings.
00:26:25Very strong alliances.
00:26:27Like I would never use a boss for that.
00:26:29I would only ever use an Ibanez for this.
00:26:32And they had all discovered these products on their own through trial and error over decades.
00:26:39So it's like so somebody would pull a bottle out.
00:26:42And the reaction would be like, oh, my God, where did you?
00:26:45And the answer would be.
00:26:47They're learning things about each other, John.
00:26:49I know.
00:26:49The answer was, well, one time in Majorca, a man on a Vespa.
00:26:56overturned on the highway and there was please miss you gotta hold this for me it's a very small bottle and i and this stuff splashed on me and i never felt so moisturized and then i just and then i went and i discovered that it was made in australia out of bees that were that had telepathy it's called multibani but it's spelled different and and and you know and they're all taking notes on each other i'm just like i'm like this is incredible this is practically pillow talk
00:27:24It's where I learned the word serum in this conversation.
00:27:28So anyway, now I know a lot.
00:27:32And what I knew was to just go up to the Nordstrom lady and say, I don't know anything about this, but here are the words that I've heard.
00:27:39And, um,
00:27:40And she, of course, the Nordstrom lady couldn't have been happier.
00:27:44So much better than whatever it was she was doing two minutes before, which was like, here's an amount of money.
00:27:50Go around this place you know intimately and take the things you think are best.
00:27:54It's like a cute girl coming up to you and saying, like, have you ever heard of this thing called shoegaze?
00:27:59I just got a guitar.
00:28:01I just got I just got a vintage Mustang.
00:28:04Now, please tell me what I should do to sound like shoegaze.
00:28:08mm-hmm just walk me through it okay i guess how do i you know stephanie wicker used to first of all we're gonna get you a whammy bar in the in the western state hurricane yeah she was terrific she was such well and she was a great guitar player she was a really good guitar player but she would do the thing where she would stand there a little pigeon toed with her um you know with her her black frame horn rim glasses and her and her faded levi's and her
00:28:35her old vintage t-shirt, she'd stand a little pigeon-toed and look down at her four distortion boxes on the stage.
00:28:43It was a sold-out crowd.
00:28:44People, you know, a hundred guys standing at her feet, looking up at her, and she would go, oh, how do these work?
00:28:55Oh, oh, oh, oh, I was just seeing people raising their hands.
00:28:58Like, Mr. Cotter, Mr. Cotter, ooh, ooh, ooh.
00:29:00It was just like throwing chum off the back of a boat.
00:29:03Like, it was just...
00:29:04Now I see what you're saying.
00:29:07She's maybe holding a finger up to her mouth and turning her right toe a little bit.
00:29:12How do I carry this amp all the way from there to over there?
00:29:16I just heard this really good song called When You Sleep.
00:29:18How did they make that sound like that?
00:29:20At the time, it infuriated me.
00:29:23I was like, Mike, Stephanie, goddammit, stop doing that.
00:29:25That's not cricket, John.
00:29:26You're up there in, what's the guy's name, Fred Ward shirts?
00:29:30You're up there dressed in Stan Laurel shoes and a puka shell necklace.
00:29:37And she's up there.
00:29:38And, you know, have you ever seen a photo of Belinda Butcher?
00:29:41I'm not going to make a big deal about it.
00:29:42Have you ever seen a photo of Belinda Butcher?
00:29:44The girl in my MBV.
00:29:46You ever seen a picture of her?
00:29:47I've seen a few pictures of her.
00:29:48Oh, dear me, John.
00:29:50I follow their work.
00:29:52I'm a big fan of her entire catalog.
00:29:54Oh, my goodness.
00:29:56Well, and, you know, Stephanie did not not resemble her.
00:29:59But I used to, you know, at the time, I was like, I said, Stephanie, have some pride.
00:30:05Turn your own goddamn amp.
00:30:06And now I look back and I realize, oh, my God.
00:30:09Stephanie, this is bad for women.
00:30:11That's exactly right.
00:30:12Stephanie, come on.
00:30:14Jesus Christ.
00:30:16You're a better guitar player than any of these ding-dongs.
00:30:19And she never did say to me, like, yeah, but they're carrying my amp for me, dumbass.
00:30:24Of course.
00:30:24And I was like, come on.
00:30:25That's just not how we do things in the 90s.
00:30:27How did your loadout go?
00:30:28It's the 90s.
00:30:30Right.
00:30:31Stephanie, it's the 90s.
00:30:32But now I look back and look.
00:30:34laugh and laugh.
00:30:35Those were the times.
00:30:36We've grown a lot.
00:30:37We've grown a lot.
00:30:38So you Nordstrom, and you say, fill this with unguents and what was the word?
00:30:44Oh, serums.
00:30:45Serum.
00:30:45Serum.
00:30:46Fill this with syrup.
00:30:47Give me the good stuff.
00:30:48And here, what's been incredible in the time since Christmas has been
00:30:54realizing that this was not none of these things they didn't all come out of these bags and get lined up and now they're the new products each one is getting debuted and tested in relation to the other things so in isolation of the others in order to leverage this the science it's science it's science that i didn't you don't try six serums and just throw your hands up when you don't understand why you look like a raccoon
00:31:20So, I keep having these conversations where someone comes into the room and goes, do you notice anything different?
00:31:27That gift keeps giving, it keeps giving, John.
00:31:29And I'm like, do I notice anything different?
00:31:31You got so much long, I'm sorry, do you know what I'm saying?
00:31:33You got so much long-term value out of that.
00:31:35It wasn't some stocking stuffer that ended up in a box that dad put together of all the things nobody actually wanted from their stocking.
00:31:40You're talking here about Syrah that will have an impact and then an impact later.
00:31:46And then it's part of a process.
00:31:47And some of those things have not been opened yet.
00:31:49I know that for sure.
00:31:51Which means that there's between nine and 18 months worth of, do you notice anything different?
00:31:58The answer to which, of course, is always, God, your skin is really glowing.
00:32:02Is there something different?
00:32:03Your skin is glowing.
00:32:06Can I give you an edit on that?
00:32:08Yeah, go.
00:32:11I don't know.
00:32:11Did you get a lot of sleep last night?
00:32:13You look really good.
00:32:14Oh, that's nice, too.
00:32:15That's nice.
00:32:16You've been getting good sleep lately.
00:32:18Oh, my God.
00:32:18You look really rested.
00:32:20And I think the glow and the sleep, I think what that is is the serum.
00:32:25Or the emollient.
00:32:27Some of it.
00:32:28But anyway, so... So the idea...
00:32:32What I have in mind for the standing test.
00:32:40Because the daisy chaining is going to have to keep going until I can take – because you must have done this before.
00:32:47When you get a new computer, you take the old computer.
00:32:49and you put it on the new computer, right?
00:32:52You want to move your, so you're talking about here, it's like moving house.
00:32:55You want all the stuff that was on your old Macintosh, you want it on your new Macintosh with as little need to reinstall or change things as possible.
00:33:03Exactly.
00:33:04And then you update and you update and you update and then you get a new computer and you move that computer to the new computer.
00:33:11But what I've never done is then throw the old computer in a fire or delete it or whatever.
00:33:19Or put a drill through it like Mr. Rabbit.
00:33:23I put it in a box and I put it on a shelf.
00:33:25Well, now I have them all and I've turned them all on.
00:33:29Well, they have different stuff on them.
00:33:31Because somehow when I put this computer on that computer, it didn't take all my music, for instance.
00:33:37And I thought the music was lost forever.
00:33:42This is not a bit.
00:33:43Because we're talking about several different things here.
00:33:45And I just want, for those of you who are listening and going, oh, John.
00:33:48John's doing his thing where he actually doesn't understand the world.
00:33:50Well, here's part of this.
00:33:51Is that some of those computers go all the way.
00:33:54Yeah, it's a whole thing.
00:33:55They talk on what's called Ricky's Van on Instagram, I guess.
00:33:58I don't know what it's called.
00:33:59About how I don't understand the world.
00:34:00I don't know.
00:34:01I don't have Instagram.
00:34:02I didn't learn Linus.
00:34:07Command Linus.
00:34:09But here's the thing.
00:34:10Here's the thing.
00:34:11I feel you because we're talking about...
00:34:13I'm not saying this to just have this be a bit and go like, oh, gosh, the world of technology is confusing.
00:34:19This is actually crazy, and I have had this experience.
00:34:21If there's any reason why I continue to keep these bizarre cables that I know don't go with anything, it's because there is a day every...
00:34:29six to 18 months where I'm like there's only one possibility in the world I can figure out okay here's one my kid okay this is actually a really apt example cleaning out the garage my kid finds oh god you remember when I used to take your photo and you would get annoyed and it had that flash that flash effect that I was really into for a while
00:34:46Remember that little silver?
00:34:47I loved that.
00:34:48I know.
00:34:48It was bad.
00:34:49It ruined a lot of photos.
00:34:49But the point is that's called a little Canon camera.
00:34:53You probably remember it's a little silver, like, you know, squared off, beautiful little camera.
00:34:57I remember it well.
00:34:58My kid found that.
00:34:59And the thing is, I mean, I was using that a lot, obviously, in 2003.
00:35:02I wasn't even using that anymore by the time my kid was born, right?
00:35:07I had moved on to other cameras, including the Flip, including a better, like an actual SLR Canon.
00:35:13Anyway, my kid finds that.
00:35:15Right.
00:35:33It has an old school SD card in it.
00:35:38Not the little ones or the little, little ones.
00:35:40No, the big ones.
00:35:42And I'm like, well, fuck yeah, of course.
00:35:44I'm going to see what the hell's on here.
00:35:45Oh, my God.
00:35:46This is John, right?
00:35:47It's one thing to find like an old roll of film in a camera.
00:35:52And you're like, that's probably not going to.
00:35:55Unless something catastrophic has happened.
00:35:58I'm going to have photos on there.
00:35:59And I'm just curious of like what the last photo I took on this thing was.
00:36:02I know, I know, I know.
00:36:04But also, how do I connect it?
00:36:06Can you get it working again so your kid can use it?
00:36:10I hope so.
00:36:10Here's the funny part is I'm how I am, John.
00:36:13And so you know what my kid found?
00:36:14You're just as God made you.
00:36:15My kid found this camera.
00:36:17But guess what?
00:36:18That camera is in a little bag that included the USB cable for connecting.
00:36:24Because you're Merlin, man.
00:36:25Because you're Merlin.
00:36:27Yeah, yeah, yeah, yeah, yeah.
00:36:29The hard part right now is the battery.
00:36:30I haven't figured out how to get the battery charged.
00:36:31But, like, isn't that – that's the kind of thing we're talking about here.
00:36:35Except with these computers, here's the thing.
00:36:38You know the thing that's always going to be mostly the same kind of mostly is the way you get power to the thing.
00:36:42If it's a desktop Mac, it's got one of those little three-pronged dinguses, and that's no big deal.
00:36:47If it's a laptop, there's like three or four different ways you might need to power that up.
00:36:53And I know you're saying like, oh, yeah, well, it's just going to be you're going to do USB-C.
00:36:56Like, no, you're not.
00:36:57Because if it's super old, it don't have USB-C.
00:37:00You're going to need to find the charger that goes to, if probably a MagSafe.
00:37:05And here's the thing.
00:37:06It's a SATA adapter.
00:37:08Oh, my God.
00:37:10Nice pull.
00:37:12Oh, my God.
00:37:13I got to put it into my eyes, cousin.
00:37:15The 50-pin adapter for my daisy chain.
00:37:19No, but here's the thing.
00:37:20But then, like, at every one of these, you're locking your keys into a different car, and you're like, okay, in order to get the chicken across, I'm going to need to leave the boat with the wolf.
00:37:27Because how do you connect the keyboard?
00:37:29Well, it's different on a lot of those.
00:37:31Does it Bluetooth?
00:37:31Does it not?
00:37:32No, no, it don't.
00:37:34No, it's Suntory.
00:37:37It's weird connections at every single point of this.
00:37:40There's no one way.
00:37:41And like, you have to solve all of that.
00:37:43And then we haven't even gotten to like, does it turn on?
00:37:46And can you log in?
00:37:47And like, do you remember this password?
00:37:49Or blah, blah.
00:37:49We haven't gotten to that yet.
00:37:51You need a lab.
00:37:53You do.
00:37:54Well, and also you go online.
00:37:56I don't know if you've ever been online, but it's really a mixed bag.
00:37:59That's like a BBS kind of thing.
00:38:02And you say, how do I get this stuff off this hard drive?
00:38:05Well, you know, there's a thousand people want to tell you.
00:38:08how to do it.
00:38:08And 999 of them are trying to sell you something.
00:38:13And so I don't want to buy anything.
00:38:15I just want to hook up this box.
00:38:17I would love to help you with that, John Roderick.
00:38:18Would you like a copy of Gladiator?
00:38:21I just want to take this box and plug it into the box that it was originally plugged into.
00:38:25It seems so simple.
00:38:25It seems like such a simple thing to want.
00:38:28It seems like you should be able to go to a page on apple.com and say, I have a thing that looks like this and a thing that looks like that.
00:38:35Show me everything I need to get these things to talk to each other.
00:38:38What Apple does whenever I ask them anything is they say, your iCloud storage is full.
00:38:44We can no longer update your blankety blank.
00:38:47Would you like to pay $10 a month for the privilege of using our products?
00:38:51And I am up against a wall now, Merlin.
00:38:53I've been telling them to go fuck themselves for a year.
00:38:56And now they've got me.
00:38:58I know it's absolutely no consolation to you now, ever, in the future, ever, ever.
00:39:03But just so you know, all us nerds pretty much agree that the way Apple handles that is pretty poor.
00:39:10That it's a really, really bad user experience that creates a really hostile relationship to something that...
00:39:18First of all, it does not need to be that expensive.
00:39:20That's a different issue.
00:39:21But really, everybody should have.
00:39:22And if Apple had any goddamn sense, they would give you a reasonable amount of that.
00:39:28I mean, it's basically like saying, you can test drive this car as long as you never turn right or something.
00:39:33It would be one of those things where you're like, well, why would I think about driving that way?
00:39:36And whatever it is, the two gigs or one gig or whatever it is, is...
00:39:40Just, you know, that is a criminally small amount for any human being full stop and could never really be that useful for anything except the most basic stuff.
00:39:49Everyone hates it, John.
00:39:51It's the drug dealer thing where they're like, hey, you know, it's free.
00:39:54Enjoy.
00:39:55And you're like, oh, great.
00:39:57And then it's like, oh, first one's free.
00:39:59But like, this is the shape of the pills you'll get, but they won't do the same thing.
00:40:02Well, here's a buffer.
00:40:03First one's free.
00:40:04They say, oh, all of your stuff, all of the things that matter to you are now in our walled garden.
00:40:11And we're not going to tell you how to get them off.
00:40:14We're not going to tell you how to manage it.
00:40:16Real nice music collection you got here.
00:40:18We don't have any real public-facing tools that let you manage this in any kind of granular way.
00:40:23No, they have a website.
00:40:25Go to the website.
00:40:26And every page you click on is going to tell you you need to buy a $10 a month subscription.
00:40:31And it has more than anything.
00:40:33Doesn't it make you feel hostile toward the company and the process?
00:40:36More than anything in a decade, it has turned my goodwill into sour grapes.
00:40:42Ashes.
00:40:43Every single time I turn on the things that I love to do the things, the work that I need to do, it's telling me I need to spend money on a thing.
00:40:51Apple might as well have a pop up every time you start your phone.
00:40:54They might as well have a pop up every time that says, you just forgot to hate us.
00:40:59Click to dismiss, right?
00:41:02Because that's really all it is, is just a way of going, well, here's this thing again.
00:41:06And they get logs on every time my computer crashes for some wackadoo reason or whatever.
00:41:12I always think they got logs on all of this stuff.
00:41:15They know exactly the point when you stopped using an app.
00:41:19They know exactly where that app crashed.
00:41:21I just can't believe that all that data accumulates somewhere, and there isn't the most basic kind of Excel spreadsheet to say, what's the thing where a thing crashes a lot and people dismiss it and it keeps coming up?
00:41:34Doesn't that seem like something that would be valuable for them to know?
00:41:38It seems like the only reason they would be logging all that.
00:41:41Right is there another you had to come up with one reason everybody could agree is a good reason to do that People of goodwill at Apple and every single other person in the world would say so you can be like a French waiter You can swoop in and take my plate away without me even noticing fix your broken shit that I know you know about sorry continue.
00:42:01It's so beautiful This world that you're describing is so beautiful
00:42:07Can you imagine what it would be like if that were the world, the real world, the actual world where people cared?
00:42:12All we have to do is just leave this one kid in a well and the rest of us can be happy.
00:42:16You know, the thing is, Merlin, there are people behind every one of those screens.
00:42:20It's not really.
00:42:22Yeah, it's not the monster yet.
00:42:24It's still people.
00:42:26It's still people.
00:42:29Just for a little bit.
00:42:30Organic intelligence, OI.
00:42:32It won't be people.
00:42:33I had a problem the other day where I went on.
00:42:36Did you go online?
00:42:39I went on the internet.
00:42:41I went on an app.
00:42:42I was on an app for an airline.
00:42:44And the airline app said, your flight has changed.
00:42:48And I said, huh?
00:42:51In what way?
00:42:51Thank you.
00:42:53And so I clicked on the thing.
00:42:54That's how I feel about email alerts.
00:42:56It's like, you have seven.
00:42:57And I go, seven of what?
00:42:59It's like, seven.
00:43:01And this thing goes like, your flight has changed.
00:43:03Is there anything more you want to share about that?
00:43:06I was like, say what?
00:43:07And it said, click here.
00:43:08And I did, and it said, log in.
00:43:09More inside.
00:43:10And I said, but I am logged in.
00:43:12I'm in the app.
00:43:13That's how you knew to tell me that the flight was changed.
00:43:16Did you put in your phone number, or did you send the code after it sent to your phone number?
00:43:19And I couldn't do that.
00:43:20And I went a couple of times, and I was like, I can't do this again.
00:43:23I just can't do this again.
00:43:25I'm an elderly man now.
00:43:28And ask yourself, John, how many more of those you have in you?
00:43:32How many more logging back ins?
00:43:33Because no, honestly, orders of magnitude.
00:43:35Do you have nine?
00:43:36Do you have 90?
00:43:37Do you have 9 million?
00:43:38Because I don't think it's 9 million.
00:43:39I think it's close to 90.
00:43:41I think in fewer than 90 re-logins, you're going to be dead like fucking Trotsky.
00:43:46That's the thing.
00:43:47If I push the back button.
00:43:48They're killing you.
00:43:49It takes me back one iteration of screens, and I'm logged in back there.
00:43:54I'm logged in still in the past.
00:43:57Why do I have to log in again in the future, in the latter?
00:44:01Sounds like you're causing unusual activity.
00:44:03So then it says, and I'm back and forth, back and forth, and I'm like, I'm not going to log in primarily because I don't remember the password because it's only one of 75 passwords I keep in my head at any given time.
00:44:15And is this the one that I put an exclamation point at the end because I was frustrated?
00:44:18Don't guess too many times.
00:44:19You might get locked out with your unusual activity.
00:44:21Unusual activity, John.
00:44:22Is this the one where I did my usual password, but then I put the word fuck at the end because I was frustrated?
00:44:27That's good.
00:44:28Oh, I just gave it away.
00:44:31Anyway, anyway, ironic original password was fuck.
00:44:35So it's just fuck till the fuck, but numeral, numeral capital letter.
00:44:41So, so there's a chat option, which is, and I was like, I said, okay, let's do it.
00:44:50Let's do it.
00:44:51Let's you and me do it.
00:44:52And I jumped into the chat.
00:44:54And the chat was exactly... Did you know we have a website?
00:44:59The chat was exactly the phone tree conversation.
00:45:04If you want, press one.
00:45:05If you don't, press two.
00:45:07If you're this, add your number.
00:45:09Do you speak English?
00:45:13But it's in a chat form now, not on the phone.
00:45:17Right.
00:45:18And so I start to puzzle it by using words that it doesn't know.
00:45:26I'm asking legit questions, but it's just a little bit of a vocabulary test.
00:45:30Because you know what?
00:45:31Life is too short.
00:45:32I only have 90 of these left in my life.
00:45:34You have 90 left, and we're both at heart, whether we like it or not, whether we talk about it, we're both at heart writers.
00:45:40And when I was a child, I thought as a child.
00:45:43And now today, I think as a writer.
00:45:45And I think the things that we write matter.
00:45:47And I think about what I'm going to say.
00:45:49And I don't always bat on me, but I don't always think about in terms of how could I put this in a way that a telephone tree that's been ported to a text bot will be able to understand.
00:46:02I would rather be unambiguous and clear and interesting instead of going, login broke.
00:46:08I don't write like that.
00:46:11This is you and me.
00:46:12Here we are.
00:46:13Here we are.
00:46:14We're doing some fucking cask of Amontillado.
00:46:18There was a time not very long ago when we were monk seals that were just out swimming in a cold ocean with our silky pelts protected from the elements with special oils and serum.
00:46:32They would see us gleaming in the sun and say, you know, your writing skills are useful for this job, even though that's not a job.
00:46:38Yes, yes, yes.
00:46:38They say, could you read this for me?
00:46:41I have to send this letter to my wife's attorney and I want to make sure it makes sense.
00:46:44Could you just make sure it's not stupid?
00:46:46And I would say, of course, Rob, I would be pleased to read that for sending to your wife's attorney.
00:46:50And they go, you know, good for you.
00:46:52Go back to fixing the 9600 baud motor.
00:46:55But you know what I'm saying, right?
00:46:56People like this used to be something we this culture would celebrate.
00:47:01I got a job once because I could type 60 words per minute.
00:47:04That's a kind of writing.
00:47:05On a typewriter.
00:47:07I got a job.
00:47:08They were like, can you do this?
00:47:09And I was like, how do you like them apples?
00:47:13And now I'm trying to phrase things a certain way.
00:47:17Don't displace the chatbot.
00:47:19chatbot to figure out how to tell me how my flight changed.
00:47:26And as ever, you're asking, because this is the part that actually does make me want to tear my fucking brain out of my skull, is this same problem that we're really talking about with Apple, we're talking about anybody, which is like, is this your first day
00:47:39Because it strikes me that there's really, there's just, again, orders of magnitude.
00:47:44There's three things.
00:47:45There's two things that almost everybody's calling you about.
00:47:48There's five things that a lot of people call you about, and there's a long tail.
00:47:52But those two things, don't you maybe think that that's the kind of thing you ought to put some resources on?
00:47:58What was the change in my flight?
00:48:00It does feel like Delta had a team, and I don't know where they are.
00:48:05I'm trying to picture this team.
00:48:06But it's the team that... They're on that Papillon island probably.
00:48:11That's right.
00:48:12And they've been charged with let people know when their flight has changed.
00:48:17And then there's a team that is figure out how the app can send people information.
00:48:25And then there's a team that is concerned with security and logins.
00:48:31And none of these teams are even on the same continents as one of them.
00:48:34They're not talking to each other.
00:48:35So eventually I confused this bot.
00:48:38And the thing is, I know the bot is being, the bot is training itself, even as I am confounding it.
00:48:45It's like, what does the word residual mean?
00:48:47I'm putting that into my bot dictionary.
00:48:51Residual, residual.
00:48:52I will figure it out.
00:48:53Adjective to describe the emollient effect of a serum that cannot be removed.
00:48:58But eventually, the bot says, I'm going to get you to a live person.
00:49:03And this is when I felt there are still people.
00:49:06It admitted it's a robot?
00:49:08And there are people still behind them somewhere back there.
00:49:14And I kid you not, his name was Ron.
00:49:18The ultimate stepdad name.
00:49:20Yeah, and here comes Ron.
00:49:22And now Ron's name may be Ron Nish, right?
00:49:26No, he's somewhere.
00:49:31I didn't say he was nowhere.
00:49:32I'm just saying we got it.
00:49:34So, Ron.
00:49:36But here's Ron.
00:49:38And Ron says, how may I help you?
00:49:41And I say, Ron, just between us, here we are now.
00:49:45And I know we're being surveilled.
00:49:48But you're telling me my flight has changed.
00:49:52But I need to know.
00:49:54It may satisfy the corporate bigwigs.
00:50:01Just that you have told me, but I as the consumer.
00:50:04They might feel like that meets the spec.
00:50:05The spec was let them know when the flight has changed.
00:50:09But you need to know how it's changed.
00:50:11Because if you think about it, Ron, there's actually a fair number of ways that a flight could quote unquote change.
00:50:16There it is.
00:50:16And I'm as the consumer.
00:50:17Sometimes it's just the equipment.
00:50:19Sometimes it's just like there's all kinds of things like the amount of the stopover time in the city has changed.
00:50:24Like if you get a really good flight tracking app, by the way, short answer, get flighty, buy it no matter what.
00:50:28Oh, my God, flighty is the greatest app ever.
00:50:30But that'll tell you.
00:50:31But no, we're able to change.
00:50:32What has changed, Ron?
00:50:33What even has changed?
00:50:34What has changed?
00:50:35Ron, this is not nothing to me.
00:50:38And I know that you can tell me.
00:50:42And I don't want to put all this information in again.
00:50:44You'll get home tonight, Ron.
00:50:46I may not.
00:50:48I have already logged in.
00:50:50That's how we're talking, right?
00:50:53And Ron goes away.
00:50:55Oh, no.
00:50:57And I'm thinking.
00:50:57They sent him to the Papillon.
00:50:59I'm thinking this could go a couple of different ways.
00:51:01Ron has gone silent.
00:51:04Maybe that was the one that finally pushed Ron over the top.
00:51:06And my sense was.
00:51:08Takes off his headset, throws it at the desk.
00:51:09My sense was that Ron was on my team.
00:51:12Because I think what Ron did was he sensed that he needed to just either get up from his desk and go to his neighbor's desk and ask a question.
00:51:22He's not talking to a ding-a-ling who's just going to go away.
00:51:26And Ron comes back and he says, yeah, the flight change is that your flight will be landing 10 minutes earlier.
00:51:39And I said, and I said, just so we're clear here, what Ron told you, the change in the flight that they sent and you went through all this was to find out that, that, uh, Hey, good news.
00:51:48We didn't tell you this.
00:51:49Why would we tell you this?
00:51:50There's been a change to your flight, which to me makes this sound in my head.
00:51:55And they're telling you, it'll arrive.
00:51:57It's estimated.
00:51:58Estimated.
00:51:59We just want to give you, we've been estimating some things.
00:52:02We don't really know this yet, but just so you know, we have a new estimate we wanted to let you know about.
00:52:06The estimate is this doesn't have anything to do really with anything.
00:52:10Now, if you see if it was 10 minutes later, you'd say, oh, well, then I'll just let Doris know the flight's going to be a little late.
00:52:17There's nothing, as lawyers would say, forgive my misusing this term, there's nothing actionable about the information they didn't give you.
00:52:23Let me just paint this a little bit, a broader picture.
00:52:28The flight is in 27 days.
00:52:31Oh, 27 days from the time you're, okay.
00:52:34All right.
00:52:34Did you say 10 minutes earlier?
00:52:3610 minutes early.
00:52:3727 days from now.
00:52:39Still 27 days later, but 10 minutes earlier.
00:52:4110 minutes earlier, you're going to be landing.
00:52:45And so thinking about the teams, right, the people behind the screens.
00:52:51You put that, well, the different, like, you know, teams or business units or whatever, these people who each have probably at least a different budget, different bosses, and a different criteria for success on all of them.
00:53:02And I'm guessing, you know better than I do, but I'm guessing they're not 50-person teams.
00:53:06I'm guessing they're five-person teams, right?
00:53:08Right.
00:53:08I don't know what time about it, but I know I've heard this so many times about Apple.
00:53:12About Apple in particular.
00:53:14It's like people like to go, oh, Apple's worth 50 gajillion dollars.
00:53:17And then you find out from a friend of an insider of a friend of an insider.
00:53:21They're like, no, that one app you use has half a person on it.
00:53:25By which I mean.
00:53:26No, by which I mean, it's like, it is a thing where you go, there's this app that I use.
00:53:29Like, how many people do you think, quote unquote, work on calculator?
00:53:32I'm guessing not a lot.
00:53:34And then you find out, oh, here's the way that works.
00:53:35There's this team of people and dah, dah, dah, dah.
00:53:37And that person works on that app half time.
00:53:40And it's not, they're not building features.
00:53:43I'm half a calculator.
00:53:45Or calculator is half me.
00:53:47It would be calculator asterisk 0.5.
00:53:51Well, think about the teams.
00:53:53Mm-hmm.
00:53:54Where Delta, something happens where the flight is now estimated to arrive 10 minutes early.
00:54:02Now, what that could be is unknowable.
00:54:06I don't think anyone at Delta could tell you.
00:54:08What kicks that off?
00:54:09There's just some very basic thing was, I don't know, I'm going to check some.
00:54:12But there's something that says, this thing is like this and something changed about it.
00:54:15It's almost like quantum physics or something.
00:54:18There was a gate and that gate got turned into that gate.
00:54:21But the thing is, the wind.
00:54:22Yeah, it's like that Donovan song.
00:54:23The wind that cries Mary from where I am to London.
00:54:29You can't find out it's Mary until you call.
00:54:31Is going to change the arrival time by plus or minus way more than 10 minutes on that day.
00:54:40On that day.
00:54:40So 27 days from now.
00:54:42That's really good.
00:54:44So the number of cascading teams that that bit, that little pachinko ball of information had to go...
00:54:52to 50 different teams to find its way to an alert.
00:54:55It lightly touches a lot of people.
00:54:58For that to land in a slot, that ball has to touch so many different pins.
00:55:03And for it to arrive on Ron's virtual desk, where Ron, whose whole job is to sit on the other side of this shadow box, this Plato's cave, and he's like, this is my job.
00:55:18I guess he enjoys volleyball and cooking.
00:55:20And the thing is, Ron has to also be thinking of the 50 teams.
00:55:26He has to be thinking, here we are again.
00:55:28He's thinking about, is this going to make my day easier or harder?
00:55:33Dealing with this one thing.
00:55:34If I go and try to escalate this at the wrong time, it's after lunch.
00:55:38I know Bobby's tired this time of day.
00:55:41I do this at the wrong time.
00:55:42I need to escalate this to Team Z. But really, is that a thing that I really want to do right now?
00:55:49So when Ron gave me that information, I said, Ron, you have helped me a lot today.
00:55:56I really appreciate you.
00:55:58Thank you so much for solving this problem for me.
00:56:01Have a wonderful day.
00:56:04And Ron said, thank you.
00:56:06Is there anything else I can help you with today?
00:56:08And I said, Ron, no, you've done it.
00:56:11You have done it.
00:56:13You've done it, Ron.
00:56:14I think you can sleep easily tonight.
00:56:17Can you imagine how much they hate it when somebody says, actually, yes?
00:56:19Nobody's ever going to say that.
00:56:22It's calling, like, I have to pee really bad and I can't get in my house.
00:56:25Please reset the code.
00:56:26Like, is there anything else we can help you with today?
00:56:27I'm good for now.
00:56:29Like...
00:56:30No, but that's also the indignity where it's like when there has been one of those, like, you know, once in a generation screw ups on their part, they've really messed something up.
00:56:41And then the solution, they tried to fix it with, you know, these kinds of things that happen in travel and it's, hmm.
00:56:47I'd like to think it's nobody's fault, but there are some fairly catastrophic things that happen when you're traveling.
00:56:52And then the fix makes it worse.
00:56:54And then the call ends with, is there anything else I can help you with?
00:56:57Anything else I can help you with?
00:56:58And you're like, no, just get my kid out of the well.
00:57:01Find my luggage!
00:57:02Get my kid out of the well is really plenty.
00:57:04Just do this one thing that you obviously have no ability, interest, or...
00:57:10Continuity of care to actually accomplish that's core to your mission.
00:57:14But if I think of anything else, I'll drop you a call Ron Also, here's my vision, but not Ron different.
00:57:20No, not Ron.
00:57:21This is Delta Ron Ron's a saint Ron is somewhere.
00:57:24He's the last I think he likes volleyball and cooking You know the bots handling games.
00:57:29Maybe he likes games.
00:57:30That's on his profile.
00:57:31Probably I'm raw.
00:57:32I'm Ron I think Ron sits behind a big desk.
00:57:35I go to American College and I love games My problem was big enough to make it to Ron
00:57:41No, my vision is that for a brief moment, Merlin, for a brief moment, I will have the big computer on the standing desk.
00:57:50It will be a foot taller than the other computers.
00:57:54The other computers will all be changed together.
00:57:56Like Albert Spears' redesign of Berlin.
00:57:58You're saying this will be like, you'll have this one in the middle that's like an icon, like the way the capital of Florida in Tallahassee looks like a dick and balls.
00:58:07You have this one, right?
00:58:09Metropolis machine.
00:58:09Yeah, it's going to be like...
00:58:10Like Mexico City in 1000 AD.
00:58:14Like Mexico City, where you throw the javelin, it goes further because they left the door open.
00:58:18I see what you're saying.
00:58:19You've got a control center, but it can also go lower if you want it lower.
00:58:23Well, and all I'm going to do, I'm going to find every cable.
00:58:28This is the Indiana Jones quest.
00:58:31I'm going to find every cable.
00:58:33That belongs in a museum.
00:58:35I'm only going to need to do it one last time in this life.
00:58:39I'm not going to do this 90 more times.
00:58:40Oh, shit.
00:58:41You are Harrison Ford.
00:58:43They need the old Blade Runner.
00:58:44They're calling you out of retirement.
00:58:46They're calling you in with noodles.
00:58:48And then they get you in the flying car.
00:58:50And Edward James Olmos, did you ever notice when he does that one little Mastic guy, he has an erection.
00:58:56Remember that?
00:58:57Oh, that's dirty.
00:58:58It's really funny.
00:58:58Is that in all the cuts or just in the erection cut?
00:59:01It's in the...
00:59:04Have you tried turning a Don and Doh?
00:59:08Anyway, that's... So I'm going to find them all.
00:59:10One last time, Merlin.
00:59:12One last time I'm going around.
00:59:14I'm going around one last time.
00:59:16You're getting too old for this shit.
00:59:18I'm going to get all of the stuff.
00:59:19You're about to retire onto a boat with an ironic name about closure.
00:59:24And each computer that I empty, that I empty of its contents, I'm going to put a drill through it.
00:59:31It's just like Mr. Robot.
00:59:32No, you're John Wick.
00:59:33No, you are.
00:59:34You're Al Pacino.
00:59:35You're settling all the family's business today.
00:59:37That's right.
00:59:37That's right.
00:59:38That's right.
00:59:39Schlotze and Cuglio.
00:59:41Schlotze.
00:59:43Madukowitz.
00:59:45Chimney.
00:59:46I should have known.
00:59:47It was Madukowitz all along.
00:59:49That's right.
00:59:50That's right.
00:59:51So don't look at me and tell me that this scuzzy is going to connect to this Amnestos.
01:00:00Oh, you know what I always like?
01:00:01Whatever.
01:00:01Stracci.
01:00:02Stracci.
01:00:03You don't hear about Stracci.
01:00:05Hey, can I just say something here in passing that I think about sometimes?
01:00:09Because, you know, I watch the Godfather movies a lot.
01:00:12I know you do.
01:00:12Oh, oh, oh, oh.
01:00:13Wait, let me interrupt you.
01:00:14Please.
01:00:15Um, um, um, um, um, um, um.
01:00:17There is an auction happening right now.
01:00:21An auction.
01:00:22That's called the Entertainment Memorabilia Live Auction on a site called Prop Store.
01:00:30And it's happening in March.
01:00:33I've been to that website.
01:00:35When we were really into Star Trek, I was trying to find Billy a photo of McCoy's jumpsuit.
01:00:40Do you remember the one that begins with Captain Kirk climbing the side of the mountain?
01:00:46It's the really, really bad one.
01:00:47I think it's the one that maybe Shatner directed.
01:00:49It's that one.
01:00:50And remember that cool disco fishing suit that McCoy wears at the beginning?
01:00:54They had that.
01:00:55You could just go buy it.
01:00:56Yeah, disco fishing suit.
01:00:58You could just go buy that on the site.
01:01:00On this auction that's coming up right now, they have Vito Corleone's jacket as won by Robert De Niro in The Godfather Part II.
01:01:10When he had the little flat cap, that era?
01:01:13No, not that one.
01:01:14It's like a peacoat that he wears when he goes back, I think.
01:01:19When he says his father's name is Vito Andolini.
01:01:22Yeah, that's right.
01:01:23Oh, you took the name of your hometown.
01:01:25The olive oil business.
01:01:26And he goes, eh.
01:01:28That's so cool.
01:01:30It also has the actual Harley Davidson ridden by Peter Fonda in the one movie.
01:01:38Yeah, I know the one.
01:01:40The one with Dennis Hopper.
01:01:41I know the one you mean.
01:01:43Big chopper.
01:01:44American chopper.
01:01:45Jack Nicholson is in it.
01:01:48Hold it between your knees.
01:01:50You've got it between your knees.
01:01:51American chopper.
01:01:52It's called American chopper.
01:01:54You can't land on a fraction.
01:01:56They have some Back to the Future 1, 2, and 3 memorabilia.
01:02:02They have the costumes from Thelma and Louise.
01:02:05Anyway, I spent several hours in there.
01:02:08Wasted hours.
01:02:09And really, in some ways, don't you feel like the more obscure, the better?
01:02:12It's one thing to go like, oh, this is the famous thing.
01:02:15Like, here's the lab coat that, like, Christopher...
01:02:19Whatever his name is, Warren.
01:02:20Christopher Walken Warren, Back to the Future.
01:02:22Dee Dee Mao, Dee Dee Mao.
01:02:23Yeah, yeah, yeah.
01:02:24That kind of situation.
01:02:25No, but what I want is a screen.
01:02:27I like the obscure stuff.
01:02:28I like, oh, this is a teeny tiny can of peas from Fantastic Mr. Fox.
01:02:32Yes, please.
01:02:34No, I want the screen-matched pencil nub that sat on Deckard's piano.
01:02:39You know, not one of the pictures of his family, but just the little pencil.
01:02:42If I could get those square glasses, I'd start drinking again.
01:02:44Well, see, you can actually buy them.
01:02:46They make them.
01:02:47They do.
01:02:47Yeah, they make them.
01:02:49They decided that enough people wanted them.
01:02:51I thought you had to be an A-lister.
01:02:53That's smart.
01:02:54I think you can make them now.
01:02:54I bet they're not that fun to drink out of, but they do look cool, and then he fiddles around on the piano.
01:02:58They're so cool.
01:02:59It's the type of thing, though, that I bet you in San Francisco, every one of those painted ladies that's now painted black that everybody in San Francisco is so mad about, I bet you they all have those square Deckard glasses in there.
01:03:10They might.
01:03:11They might at that because everything goes through a mid-century modern phase.
01:03:14Here's my only question for you, and then I'm going to hit the bell.
01:03:17Don't you feel sometimes like you could really use a fucking Al Neary in your life?
01:03:23I mean, the thing is, Al Neri, like, I think he's in the first one, kind of.
01:03:27Yeah, of course he is.
01:03:28He's the cop.
01:03:29Yeah, he is.
01:03:30But he has a bigger role in the second one.
01:03:32He actually gets some speaking parts in the second one.
01:03:34But if you go back and look at all the shit, I was about to say all the shit that Al Neri does.
01:03:40The thing is, Al Neri doesn't look Italian.
01:03:42It's what Al Neri will do for you that gets me.
01:03:46That's the thing.
01:03:47Al Neri dresses a cop and go shoot a judge or whatever.
01:03:51Sure, I'll do that.
01:03:53But also, he's the one who closes the door.
01:03:56He does close the door.
01:03:57Al Neary.
01:03:58He's the guy.
01:03:59And if you need Al Neary, like, you know, I'm just saying he does some good, you know, he deals with the guy who's been having the same heart attack for 20 years.
01:04:07Al Neary never smiles.
01:04:09But he's it was hard.
01:04:10It was hard for me.
01:04:11I mean, I just said he didn't look Italian and that he looked like Frank Sinatra, which is hilarious because Frank Sinatra famously Italian.
01:04:19But there's different kinds of Italian.
01:04:22Nobody ever talks about Northern Italy.
01:04:24You're absolutely right.
01:04:25You look at a Donatello Versace, you look at someone who looks like a catcher's mitt in a wig,
01:04:30Here's what I meant.
01:04:31He doesn't look Sicilian.
01:04:33He does not look Sicilian.
01:04:35Doesn't look Sicilian, and that always threw me.
01:04:38How the hell is Al Neri?
01:04:41Aborta.
01:04:42Aborta.
01:04:43Aborta.
01:04:44I've got a lot to drink.
01:04:49Al Neri.
01:04:49Anybody else?
01:04:50You know, I've got to say, I would take a Clemenza.
01:04:54Here's my thing.
01:04:55If you were rich...
01:04:57Let's say you and I were rich.
01:05:01All day long I'd bitty bitty bum.
01:05:03So I know it would be very easy to find a personal assistant.
01:05:09That's not the hard part.
01:05:10It's like finding a wife, am I right?
01:05:12That part's not hard.
01:05:13And then to say to the personal assistant, listen, I want a chef that is going to make food that's good and control my portions and be available 24 hours.
01:05:23That would not be hard.
01:05:24But at what point do you find, do you say to the personal assistant, a person that you're going to have to work with all the time, who's presumably carrying a clipboard and wearing a pencil skirt, how do you say to them, I need an Al Neary?
01:05:38I need an, you see, so you've already, okay, so you just misdirected me.
01:05:43So you're saying you've got, you've got Miss, sorry, Miss, Miss, Miss, no, it's Miss.
01:05:49You've got Miss Pencil Skirt.
01:05:50And, like, she can be counted upon to, like, keep the Roderick group ticking.
01:05:55She is a number one operator.
01:05:58She's got everything going.
01:05:59I know.
01:06:00I'm already seeing.
01:06:01I'm going to need to, like, have a minute after this.
01:06:03I know.
01:06:04I know.
01:06:04But she would go, like.
01:06:05Picture her.
01:06:06Miss Pencil Skirt, could you bring your pad?
01:06:08She's never far away.
01:06:09She's always... But it takes her a while because her skirt is so tight and she has very high-heeled shoes on.
01:06:15So she walks very slowly, you know?
01:06:19Black pop.
01:06:20I mean, Mr. Roderick.
01:06:2140 minutes later, she comes in and you say, get me an Al Neri.
01:06:26And would she know?
01:06:26Would she know or would you have to show her the film?
01:06:29Well, here's the thing.
01:06:30You have to explain it to her also, probably, because she's a girl.
01:06:33The whole...
01:06:34The whole point of having an El Neri is that Ms.
01:06:39Pencil Skirt never knows about it.
01:06:43Is there a Mr. Pencil Skirt?
01:06:47He's the one that does the things that she can't help us.
01:06:49I see what you're saying.
01:06:51You've locked your keys in the wrong car.
01:06:53How am I going to get an El Neri out of this glove box?
01:06:55Because we're not Sicilians, so it's not a question of just talking to somebody.
01:06:59That's why you would never be a good wartime concierge.
01:07:01So how do I find an El Neri without compromising?
01:07:07Yeah, without having an El Neri.
01:07:09You're trying to pick up the tweezers with the tweezers, which you can't do until you've already picked up the tweezers.
01:07:14And you can't pick up tweezers until you have tweezers.
01:07:17And to have tweezers, you need to pick them up with tweezers.
01:07:19You can't pick up the tweezers until you have tweezers.
01:07:22And how are you going to get those tweezers if you don't have tweezers?
01:07:25This is Aristotle talked about.
01:07:26It's called the first tweezer.
01:07:28The first tweeze, as Pauly Shore would say.
01:07:33Tweezing the juice.
01:07:35All right.
01:07:36El Niri it is.
01:07:39What a good movie, huh?
01:07:40But how do you find an El Niri?
01:07:41I don't know.
01:07:42Craigslist.
01:07:44Who wants Sicilian Riggs' Craigslist?
01:07:46Fuck me gently.
01:07:47Come on.
01:07:47He's not Sicilian.

Ep. 526: "Some Nice of These"

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